Last updated: October 22, 2026

This Privacy Policy explains how Malwala (“we”, “us”) collects, uses and protects your information when you visit malwala.com or place an order with us.

Information we collect

  • Order details: your name, company name, phone number, email address, and billing and delivery address when you place an order or request a quote.
  • Account details: if you have an account, your login details and order history.
  • Messages: anything you send us through our contact form, email, phone or WhatsApp.
  • Newsletter: your email address if you sign up for updates.
  • Technical data: your IP address, browser type and pages visited, collected automatically to keep the site secure and working.

How we use your information

  • To process, deliver and follow up on your orders and quotes.
  • To contact you about your order, delivery or enquiry.
  • To send newsletters or offers, only if you have signed up. You can unsubscribe at any time.
  • To prevent fraud and spam and to keep our website secure.
  • To meet our legal, tax and accounting obligations.

Payments

Payments are made by direct bank transfer or another method agreed with you. We do not collect or store debit or credit card details on this website.

Who we share your information with

We do not sell your personal information. We only share it where needed to serve you:

  • Delivery partners, who receive your name, phone number and address to deliver your order.
  • Mailchimp, if you sign up for our newsletter.
  • Our hosting provider, which stores our website and its data.
  • Authorities, when we are required to by law.

Cookies

Our website uses cookies to keep your cart, wishlist and product comparisons, to keep you logged in, to remember your preferences, and to understand how visitors find our site. You can block or delete cookies in your browser settings, but parts of the site, such as the cart and checkout, may not work without them.

How long we keep your information

We keep order records for as long as required for tax and accounting purposes. Other information is kept only as long as it is needed for the purpose it was collected for.

Your rights

You can ask us to see, correct or delete the personal information we hold about you, or to stop sending you marketing messages. Some order records may need to be kept for legal reasons.

Contact us

If you have any questions about this Privacy Policy or your personal information, please contact us.

We may update this policy from time to time. Any changes will be posted on this page with a new “Last updated” date.